Terms & Conditions

01 Services Provided

KeyNova provides mobile automotive locksmith services, including but not limited to key cutting, cut-to-code key duplication, transponder chip and remote fob programming, and non-destructive vehicle lockout entry ("Services"). All Services are performed on location by a KeyNova technician using a fully equipped mobile van, and are subject to technician availability, vehicle make/model compatibility, and site conditions.

We do not offer walk-in or storefront service. All work is dispatched to the customer's location.

02 Service Area & Availability

KeyNova operates in London, Ontario, St. Thomas, Middlesex County, and surrounding areas. Response times are estimates only and may be affected by traffic, weather, road conditions, technician availability, or call volume. We do not guarantee a specific arrival time unless explicitly confirmed at the time of booking.

03 Quotes, Pricing & Payment

Pricing quoted over the phone is a good-faith estimate based on the information you provide (vehicle year, make, model, and description of the issue). The final price will be confirmed by the technician before any work begins, and may differ from the initial phone estimate if the vehicle, key type, or job complexity differs from what was described, or if parts (blades, fob shells, transponder chips) are required.

We do not proceed with billable work without your confirmation of the final quoted price. Payment is due in full upon completion of the Service. We accept the payment methods made available by the technician at the time of service. Unpaid balances may be referred to collections and may accrue interest and reasonable recovery costs as permitted by Ontario law.

04 Booking, Arrival Windows & Cancellations

By requesting a Service, you confirm that the contact details, vehicle information, and location you provide are accurate. If a technician is dispatched to an incorrect address, an inaccessible vehicle, or is unable to reach you after reasonable attempts, a trip/dispatch fee may apply.

You may cancel a scheduled or in-progress dispatch by phone at any time before the technician begins work at no charge, except where a technician has already been dispatched and is en route or on site, in which case a reasonable trip fee may apply to cover travel and time already incurred.

05 Proof of Ownership & Authorization

Automotive locksmith work carries a legal responsibility to confirm that the person requesting service is entitled to access or duplicate keys for the vehicle in question. Before performing any key cutting, key programming, or lockout service, KeyNova requires the customer to provide, at the technician's request:

• Valid government-issued photo identification; and
• Proof of ownership or lawful authorization to access the vehicle, such as vehicle registration, a matching name on the vehicle's insurance, a lease/rental agreement, or other reasonable documentation showing your legal right to the vehicle.

KeyNova reserves the right to refuse or discontinue service, without liability, if the technician has reasonable grounds to believe the requested work is not authorized by the vehicle's legal owner. Providing false identification or ownership information to obtain Services is a material breach of these Terms, and KeyNova reserves the right to refuse further service and to report suspected unlawful activity to police or other relevant authorities.

06 Customer Responsibilities

You are responsible for ensuring safe and reasonable access to the vehicle and, where applicable, the property on which the vehicle is located. You are responsible for the presence and behaviour of any pets, occupants, or bystanders at the service location. KeyNova technicians may decline to begin or continue work if conditions at the location are unsafe.

07 Warranty

Where applicable, KeyNova provides a limited warranty on the workmanship of cutting and programming performed, covering defects arising directly from that work for a period communicated by the technician at the time of service (typically 30 days unless otherwise stated in writing). This warranty does not cover: physical damage, water damage, or misuse of the key or fob after service; loss of the key or fob; changes made to the vehicle's immobilizer or electrical systems by a third party after our visit; pre-existing mechanical or electrical faults in the vehicle unrelated to the key or lock; or normal wear and tear. Parts such as fob shells, batteries, and blades supplied by KeyNova are covered by the applicable manufacturer's warranty, where one exists.

08 Limitation of Liability

To the fullest extent permitted by law, KeyNova and Yalla Help Inc., together with their owners, technicians, employees, and contractors, shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of use of a vehicle, towing costs, missed appointments, lost income, or lost wages — arising out of or related to the Services or this website, even if we have been advised of the possibility of such damages.

Except in cases of gross negligence or wilful misconduct, our total aggregate liability arising from any Service shall not exceed the amount actually paid by you to KeyNova for that specific Service. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under the laws of Ontario, including liability for death or personal injury caused by our negligence.

09 Indemnification

You agree to indemnify and hold harmless KeyNova, Yalla Help Inc., and their technicians and staff from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: your breach of these Terms; your provision of false or misleading ownership or identification information; or your misuse of the Services or website.

10 Force Majeure

KeyNova is not liable for any delay or failure to perform Services resulting from causes beyond our reasonable control, including severe weather, road closures, accidents, vehicle or equipment failure beyond normal maintenance, labour disruptions, government restrictions, or other events of force majeure.

11 Website Content & Intellectual Property

All content on this website — including text, graphics, logos, and the KeyNova name and branding — is the property of Yalla Help Inc. and is protected by applicable copyright and trademark law. You may not copy, reproduce, distribute, or create derivative works from this content without our prior written permission.

12 Third-Party Links

Our website may reference or link to third-party services, such as mapping or review platforms. We are not responsible for the content, accuracy, or privacy practices of any third-party site.

13 Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You agree that any dispute arising from these Terms or the Services that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts located in London, Ontario. Before initiating formal proceedings, both parties agree to first attempt to resolve any dispute in good faith by contacting KeyNova directly using the details below.

14 Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. The updated version will be posted on this page with a revised effective date. Continued use of our website or Services after changes are posted constitutes acceptance of the revised Terms.

15 General Provisions

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement. These Terms, together with any quote or invoice provided at the time of service, constitute the entire agreement between you and KeyNova regarding the Services, and supersede any prior agreements or understandings.

No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.