Privacy Policy

01 Information We Collect

We collect personal information that you voluntarily provide when you contact us, call our dispatch line, or request a service, which may include:

• Full name
• Phone number and email address
• Service address or vehicle location
• Vehicle make, model, year, and VIN (where relevant to the service)
• Identification or proof-of-ownership documentation, where required to verify authorization for key cutting or programming services (see our Terms & Conditions)
• Payment information, processed securely at the time of service
• Any other details you choose to share with us regarding your service request

We may also automatically collect limited technical information when you visit our website, such as browser type, device type, approximate location, and general usage data, typically through cookies or similar technologies described below.

02 How We Use Your Information

We use personal information to:

• Respond to inquiries and dispatch a technician to your location
• Confirm your identity and authorization before performing key cutting, programming, or lockout services
• Provide quotes, process payment, and issue receipts
• Communicate with you about your appointment, including arrival updates
• Maintain records for warranty, accounting, and legal purposes
• Improve our website, services, and customer experience
• Comply with applicable legal, tax, and regulatory obligations

We do not use your personal information for automated decision-making that produces legal or similarly significant effects concerning you.

03 Consent

By providing your personal information to request or receive a service, you consent to its collection, use, and disclosure as described in this Policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details below. Withdrawing consent may limit our ability to provide certain services to you.

04 How We Share Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• With payment processors and administrative service providers who help us operate our business, under obligations of confidentiality;
• With parts suppliers or manufacturers where necessary to fulfil a warranty claim;
• Where required to comply with a subpoena, court order, or other legal obligation, or to protect the rights, property, or safety of KeyNova, our customers, or the public — for example, where we have reasonable grounds to suspect a request for key duplication is unauthorized; or
• In connection with a merger, acquisition, or sale of business assets, subject to the receiving party agreeing to protect your information consistently with this Policy.

05 Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this Policy, including to satisfy warranty, accounting, tax, and legal record-keeping requirements under Canadian and Ontario law, after which it is securely deleted or anonymized.

06 Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

07 Cookies & Website Analytics

Our website may use cookies and similar technologies to remember preferences, understand how visitors use our site, and improve performance. You can disable cookies through your browser settings; doing so may affect some website functionality.

08 Third-Party Links

Our website may contain links to third-party websites, such as review or mapping platforms. We are not responsible for the privacy practices or content of any third-party site, and we encourage you to review their privacy policies separately.

09 Children's Privacy

Our website and Services are intended for individuals who are at least 18 years of age or the age of majority in their province. We do not knowingly collect personal information from children.

10 Your Privacy Rights

Subject to certain legal exceptions, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, where it is no longer required for the purposes described above or by law; and
• Withdraw consent to future collection, use, or disclosure of your information, as described above.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law. If you have concerns about how we have handled your personal information that we are unable to resolve, you may also contact the Office of the Privacy Commissioner of Canada.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.